FAQ

Frequently Asked Questions

FAQs related to App Installation
1. What should I do if I get an error with the message: " Error ! Request f...
Fri, 14 Oct, 2016 at 5:28 AM
FAQs related to Login Issues
1. I am trying to login, but I am unable to do so. I am getting an error message "Could not connect to t...
Wed, 12 Oct, 2016 at 2:20 AM
FAQs related to Application Usage Issues
1. What should I do if my iOS app certification expires?                                      ...
Wed, 12 Oct, 2016 at 2:26 AM
FAQs related to Logout/Un register
Why do I need to Unregister an app and how can I do that ? Consider a scenario, where t...
Wed, 12 Oct, 2016 at 2:32 AM
FAQs related to Knowledge Base
1. What is an app passcode and how ...
Thu, 16 Mar, 2017 at 7:43 AM
FAQs related to Support Portal
1. Where can I find the latest release notes of our products? 1. Login to https://helpdesk.innov...
Thu, 16 Mar, 2017 at 7:43 AM
FAQs : Miscellaneous
1. How can I request a new feature/enhancement for a product?   Option A : Send an email to 'helpdesk@innnovapptive.com' with the...
Thu, 16 Mar, 2017 at 7:51 AM
FAQ: Checklist Prior to Contacting IHS
To solve issues effectively, the Helpdesk support agent needs to have all the relevant information about the issue(s). Your ability to answer the following ...
Thu, 22 Dec, 2016 at 11:45 PM
FAQ : Unable to access RDS Documentation link
What has changed ?  Confluence Server base URL has been changed to 'kb.innovapptive.com' from the older URL which was 'kb.innovapptive.c...
Fri, 14 Apr, 2017 at 10:02 AM