Mobile Service Order Management for SAP

General Information


Meeting the expectations of today's well-informed customers requires that you simplify field service operations. This calls for timely and detailed customer insights, which you can use to connect the right resources with the right parts at the right time to address customer issues on initial service visits. You also need to train your workforce in ways that enhance performance and optimize service operations, while reducing costs.

The Innovapptive’s mServiceOrder field service app ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. This app comes with all the field-ready functionality that you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access and targeted service workflows regardless of internet connectivity. Apart from that, it empowers field service technicians to successfully complete Service Orders, present service reports for customer signature, provide availability of parts and products in the field and much more.

The mServiceOrder mobile solution is an SAP certified solution and is designed for customers, who use the SAP ECC-CS (Customer Service) module. It consists of the following modules:

  • Service Orders
  • Notifications
  • Customers & Contacts
  • Equipment
  • Functional Locations

Key Features of the mServiceOrder mobile solution -


  • Create Notifications on the go.
  • Display and process Service Orders.
  • Driving Directions with Google Maps
  • Access customer, install base, warranties, contracts and service history.
  • Access to attachments to follow guided steps and instructions. Attach additional documentation and photos.
  • Perform inspections and calibrations, capture status, readings, measurements, and customer delivery confirmations and signatures.
  • Streamline and shorten the work lifecycle
  • Reduce service costs and boosts service levels
  • Optimize utilization of resources and ensure work safety

What’s New in mServiceOrder 6.0.0 -

  • Ability to Create and Update Equipment
  • Ability to Create and Update Equipment
  • Real Time Updating through Status Filters
  • Enhanced Overall Completion Confirmation
  • Enhanced Warranty messages
  • Compatibility with Rapid Application Configurator Engine
  • Configurable Priority Color Coding
  • DMS Attachments: Pull Archive links & URL based attachments
  • Notification: Ability to filter list based on Person Responsible & Ability to Sales document
  • Create & Update Classes and Characteristics of Objects
  • Confirmation Overview screen with Digital Signature function

What’s New in mServiceOrder 6.1.0 (Upcoming Release on 30th April 2018) -

  • Extended Configurability of Overall Confirmation
  • Measurement Document -  Sub-Equipment
  • View and Edit Address - Service Orders
  • Configurable History
  • Cancel Confirmations - Operations
  • Improved Offline Data Synchronization
  • User Preferred Offline Synchronization
  • Failed Postings Reprocessing in Online
  • Bill of Material (BoM) Display within the Hierarchy – Equipment and Functional Location
  • Planned Goods - Overall Confirmation  
  • Sub-Equipment Details
  • Email Functionality for Final Confirmation



Please take a look at the installation and configuration guides for mServiceOrder 6.0.0 regarding hardware and software requirements as well as for implementation instructions.


In case you encounter problems when installing, upgrading or running mServiceOrder 6.0.0 create a support ticket on the Innovapptive Support Portal at

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Access mServiceOrder 6.0.0 Rapid Deployment Services Documentation Here