Mobile Service Order Management for SAP


General Information

 

Meeting the expectations of today's well-informed customers requires that you simplify field service operations. This calls for timely and detailed customer insights, which you can use to connect the right resources with the right parts at the right time to address customer issues on initial service visits. You also need to train your workforce in ways that enhance performance and optimize service operations, while reducing costs.


The Innovapptive’s mServiceOrder field service app ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. This app comes with all the field-ready functionality that you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access and targeted service workflows regardless of internet connectivity. Apart from that, it empowers field service technicians to successfully complete Service Orders, present service reports for customer signature, provide availability of parts and products in the field and much more.


The mServiceOrder mobile solution is an SAP certified solution and is designed for customers, who use the SAP ECC-CS (Customer Service) module or SAP CRM. It consists of the following modules:

  • Service Orders
  • Notifications
  • Customers & Contacts
  • Equipment
  • Functional Locations


Key Features of the mServiceOrder mobile solution -

 

  • Create Notifications on the go.
  • Display and process Service Orders.
  • Driving Directions with Google Maps
  • Access customer, install base, warranties, contracts and service history.
  • Access to attachments to follow guided steps and instructions. Attach additional documentation and photos.
  • Perform inspections and calibrations, capture status, readings, measurements, and customer delivery confirmations and signatures.
  • Streamline and shorten the work lifecycle
  • Reduce service costs and boosts service levels
  • Optimize utilization of resources and ensure work safety


What’s New in mServiceOrder 5.0.0 -


  • Ability to copy an existing Notification to create a new Notification

  • Ability to display historical work orders from a new Work Order History section, based on the Equipment or Functional Location selected

  • Ability to view the warranty of an equipment pertaining to a service order
  • Ability to display historical Notifications from a new Notification History section, based on the Equipment or Functional Location selected

  • Display of user preference data and decimal formats
  • Ability to process Sub-Operations within Service Orders

  • Ability to create Notifications from the Functional Location module
  • Ability to perform Material Issue reversal/cancellation
  • Ability to configure search criteria for Material cross-location search
  • Ability to add an additional Custom tab for Service Order and Notification modules
  • Service Order Operation - Standard Text based description defaulting
  • Search customers and contacts
  • Ability to configure various attachment options (Dropbox, Google Drive) from RACE


What’s New in mServiceOrder 5.1.0 -

  • Ability to copy an existing service order to create a new service order
  • Ability to copy an existing notification to create a new notification
  • Ability to display historical service orders from a new Service Order History section, based on the Equipment or Functional Location selected
  • Ability to view the warranty of an equipment pertaining to a service order
  • Availability of Offline Outbox on all platforms
  • Ability to display historical notifications from a new Notification History section, based on the Equipment or Functional Location selected
  • Display of user preference data and decimal formats
  • Ability to process sub-operations within service orders
  • Ability to view functional location and equipment hierarchies
  • Ability to create notifications from the Functional Location module
  • Ability to create a functional location from the Functional Location module
  • Ability to modify the details of a functional location from the Functional Location module
  • Ability to create a work order from the Functional Location module
  • Ability to perform material issue reversal/cancellation
  • Minimize the Auto Confirmation screen, while confirming a service order automatically
  • Confirming the Individual Sections of a Service Order
  • Ability to create a new equipment from the Equipment module
  • Ability to modify the equipment details from the Equipment module
  • Ability to configure search criteria for material cross-location search
  • Ability to add an additional custom tab for Service Order and Notification modules
  • Service order operation - standard text based description defaulting
  • Search customers and contacts
  • Ability to configure various attachment options (Dropbox, Google Drive) from RACE


Known Limitations in mServiceOrder 5.1.0 -

  • In the right section of the Equipment screen, if an alert message is displayed, while entering the data in a field for creating a new equipment, such alert message gets hidden due to the overlapping of the keyboard, disabling you to perform any action or to proceed further.
  • In the offline mode of the Functional Locations module, as part of viewing the details of the functional location under various sections, the attachment count (number of attachments that are available for this record) is wrongly displayed as zero, irrespective of the number of attachments that are available, which you can access.  
  • In the offline mode of the Equipment module, when you enter the search criteria in the various fields of the Dynamic Search screen and tap the Search button, you get an alert message notifying that there’s no data available.
  • In the offline mode of the Service Orders module, when you try to create a new task by tapping the Tasks tab, an alert message is displayed, notifying that there’s no data available, aborting you to create a new task.
  • In the Functional Location module, while creating a new functional location, under the Location tab, when you tap the Postal code field in the Address window (displayed when you tap the   button next to Address field), the application is getting crashed.
  • In the Dynamic Search screen pertaining to Service Orders and Notifications modules, even if you enter a wrong data (value) in the Main Work Center field as part of the search criteria, you still end up getting all the results, instead of displaying an error message.


What’s New in mServiceOrder 5.2.0 -

  • Ability to Create and Update Equipment
  • Ability to Create and Update Equipment
  • Real Time Updating through Status Filters
  • Enhanced Overall Completion Confirmation
  • Enhanced Warranty messages
  • Compatibility with Rapid Application Configurator Engine
  • Configurable Priority Color Coding
  • DMS Attachments: Pull Archive links & URL based attachments
  • Notification: Ability to filter list based on Person Responsible & Ability to Sales document


Prerequisites

 

Please take a look at the installation and configuration guides for mServiceOrder 5.0.0 and 5.1.0 regarding hardware and software requirements as well as for implementation instructions.


Support


In case you encounter problems when installing, upgrading or running mServiceOrder 5.0.0, 5.1.0 and 5.2.0 create a support ticket on the Innovapptive Support Portal at http://helpdesk.innovapptive.com.


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Access mServiceOrder 5.0.0 & 5.1.0 & 5.2.0 Rapid Deployment Services Documentation Here